The Department of Education’s Workforce Pell grant is the first-of-its-kind financial aid program for students participating ...

July 1 marks the official opening of a program that allows federal dollars to go toward short-term workforce training programs. So far just 12 states have created road maps for colleges to apply.

Workforce management (WFM) is the process by which a company makes all of the complex factors of running a successful business come together to maximize an organization’s productivity and competency.

Today's technology advancements and competitive landscape urge companies to digitize traditional business processes. A unified workforce management system consolidates the tools needed to maintain a ...

Workforce management (WFM) is a set of processes that maximize workforce performance and productivity with the goal of boosting organizational performance. But what does that mean exactly? Simply put: ...

In a tight labor market, it's essential that organizations identify their future needs for workers and skills—known as workforce planning. However, this process can't succeed without successful ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...