Companies are increasingly turning to digital solutions to speed their processes. But during this evolution, they should keep in mind that flesh-and-blood employees continue to represent the first ...

David Reines tells of the institution of a training program that is all about cohesion among his department's members and those of neighboring agencies. On July 23, 2018, Lt. Nathan “Nate” Flynn of ...

Human error is a broad category that includes the common clearly identifiable, easily diagnosable and seemingly excusable mistakes we all make. Error encompasses all ...