The rise of chatbots and smart speaker-powered voice assistants, such as Alexa and Google Home, has produced the need for specialist analytics so developers can track how well those conversational ...

Here’s a stat for you: 40 percent of chatbot users only engage in one conversation. This statistic, calculated by İlker Köksal, the cofounder of Botanalytics, suggests bot makers need to invest more ...

Editor's note: The following is a guest post from Ilker Koksal, CEO and co-founder of Botanalytics. When it comes to chatbots, there's a big focus on designing for an optimal user experience. While ...